Product: Lean Library Access
Bringing students to the library
The Challenge
The library puts in a considerable amount of time and effort to develop its collections and provide support for users. However, do they always start at the library when doing research?
“Students and researchers often bypass library systems and either go straight to publisher websites or find content in Google and other search engines. When they are off campus, they will not be authenticated based on their IP address or provided with an immediate authentication route. The only way to access library-licensed content they need is to follow publishers’ often cumbersome login procedure:
• Certain e-resource vendors have special browser or software requirements which they may not display on their web pages
• Some e-resources have license restrictions (e.g. a limit to the number of concurrent users) which may not be visible on vendor web pages
• Sometimes e-resource vendors have downtime where licensed content is unavailable for a certain time period; this isn’t always made visible on vendor web pages.”
“Students and researchers often bypass library systems and either go straight to publisher websites or find content in Google and other search engines.”
The Solution
Lean Library, a powerful browser plug-in, solves access issues and provides patrons with content as and when they need it, all while protecting their privacy and promoting your library’s brand.
“The extension detects when a user opens a website with material licensed by the library (such as a publisher’s website) and automatically notifies them of this, providing a link that will bypass the need to login to the website. It integrates with EZproxy authentication. The extension allows the library to provide a specific message when visiting a website (for example, that a service is temporarily unavailable or that the Library recommends an alternative site).”
Matching Expectations
Lean Library strives to deliver a product that continues to bring value to the library. Does it match your expectations?
“The take-up of the product has exceeded our expectations – as of January, we have exceeded 2500 engaged users in a month. Usage has been growing month-on-month. I am also impressed by the developments that have been made to the product (e.g. the e-books alternatives function) and I am looking forward to future developments.”
Promoting Lean Library
Lean Library requires users to download the plug-in. So, how do you get patrons to download it?
The library promoted Lean Library’s Library Access browser extension through many different channels:
• Face-to-face by our Academic Engagement Librarians at school committee meetings
• Social media: a co-ordinated Twitter campaign led by the Electronic Resources Co-ordinator which involved staff in the library’s Academic Engagement team
• A news item on the library’s website, recommended by the library’s Electronic Resources Helpdesk to students and researchers who have problems accessing library-licensed e-resources
• The University’s IT Service Desk recommend Library Access as one of the go-to methods to use to access library content.
User Feedback
At the end of the day, users need to see the value, and their feedback is important.
The University of Manchester Library received anecdotal feedback from academics and students who say how useful it is:
- “Thank you for sharing the link to the browser extension. I just tested it and now I get proper access to APS journals. I will keep this extension active from now on.” – Lecturer, Faculty of Science and Engineering
- “This add-on is useful and does the job. I will recommend it to colleagues.” – Professor, Faculty of Humanities
- “The chrome extension works a treat! Perhaps it needs more advertising to staff.” – Professor, Faculty of Biology, Medicine and Health
- “I downloaded the extension you suggested, and everything works fine.” – Research Associate, Manchester Business School
“Thank you for sharing the link to the browser extension. I just tested it and now I get proper access to APS journals. I will keep this extension active from now on.”
University of Manchester
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Find out more about Lean Library.
If you’d like to hear more or receive a product demo, get in touch.
